LABEL: OPERATIONS PARTNER

Profit Doctor for Service Businesses

SPEC: Lead → Booked OS | SLA | Tracking | Control

I fix what kills booked jobs: missed calls, slow follow-up, and unclear channel ROI. Then I install a measurable Lead → Booked system — SLA, tracking, follow-up, and weekly control — built for HVAC & Electrical teams.

Best for: HVAC & Electrical owners who want booked jobs + ROI visibility (not just “more leads”).

14-day sprints • Weekly scorecards • Lead quality control

Ex Telecommunications Engineer (M.S.), 10+ years building high-stakes B2B systems: process, automation, and measurement.

STACK: HubSpot/Pipedrive • Call tracking • Google Ads (call-intent)

15 minutes to qualify. If we’re a fit, we run a $250 Profit Audit and deliver a clear 14-day fix plan within 48 hours — before you spend on tools or ads.

SYSTEM_OVERVIEW

The System I Drive

MOD #01

Audit & Diagnosis

Find where you’re losing money — missed calls, slow response, weak follow-up, and unclear ROI.

OUTPUT: 14-day fix plan
MOD #02

Lead Handling (No Leaks)

Stop wasting leads — SLA (who/when), follow-up (7–14 days), qualification, and lost reasons.

OUTPUT: More booked jobs
MOD #03

Demand Channel (No Junk)

Add leads without adding junk — optimize marketplace or launch Google Ads with QC.

OUTPUT: Measurable flow
MOD #04

Profit Doctor (Control)

Weekly control, QA, improvements, and new levers. So it doesn’t break after 30 days.

OUTPUT: Stable Growth

Two Tracks of Service

Same operating system mindset — two outcomes: more booked jobs or faster hires, with weekly control and clean reporting.

TRACK A Most Common

Jobs

FLOW: Lead → Booked Job

  • Speed-to-Lead (SLA): response windows & missed-call recovery.
  • Follow-up Engine: 7–14 day SMS/call sequences.
  • Lead Quality Control: qualification & lost reason analysis.
  • PPC/Ads Pilot: Route A (Marketplace) or Route B (Google Ads).

OUTCOME Higher booked rate + clear visibility.

TRACK B Add-on

Hiring

FLOW: Applicant → Hired Tech

  • Applicant Intake: screening & qualification logic.
  • Response SLA: same-day contact to reduce ghosting.
  • Pipeline Tracking: from application to interview & offer.
  • Automated Scheduling: less time on calls.

OUTCOME Faster hiring + less ghosting.

Available as a sprint or as an add-on after the audit.

PROCESS_PIPELINE

How It Works

1. Free Call PHASE 01

  • Confirm fit: service area, priority services, capacity, and current lead sources
  • Identify the main constraint: demand vs conversion vs capacity
  • If it’s a fit, we schedule the $250 Profit Audit as step 2

2. Profit Audit PHASE 02

  • Review your lead flow end-to-end: calls/texts, response speed, follow-up
  • Identify the real limiting factor: volume vs conversion vs capacity
  • Deliver a 14-day fix plan + tool stack + cost estimate

3. Implementation & Ongoing PHASE 03

  • Install Lead → Booked system: SLA + missed-call recovery + follow-up
  • Set up CRM pipeline (HubSpot/Pipedrive) & Scorecard
  • Launch/optimize demand channel + Weekly control & QA

NOTE: We don’t scale ad spend until tracking + SLA are in place.

REQUIREMENTS

What I need from you

Required
  • 01 Response owner with agreed windows
  • 02 Access to accounts (CRM, Google)
  • 03 2-3 priority high-margin jobs
Recommended
  • 04 Call handling basics (Voicemail)
  • 05 Capacity clarity (jobs/week)
  • 06 Lead tracking spot (CRM/Sheet)
SPEC SHEET
FAST_START

$250 Profit Audit

Step 2 (after the free call): identify the profit killers in your lead flow — get a clear 14-day fix plan.

Free call required first (to confirm fit and avoid wasted spend).

CALL (60 MIN)

  • Audit lead handling
  • Pinpoint #1 constraint
  • Choose fastest next step

DELIVERABLES (WITHIN 48H)

  • 1–2 page action plan
  • Simple scorecard template
  • Cost estimate

Call length: 60 minutes.

NOTE: Credit applied if you upgrade.

SCALING_STAGES

Stages

Pick your stage based on the constraint.

STG-01

Launch Sprint

14 Days • from $1,000

Constraint:

You don’t have enough jobs. Old channels don’t work. You can’t find new ones consistently.

Scope:

  • 2–3 high-margin offers packaged
  • Google Business Profile tune-up
  • 1 marketplace optimized (Thumbtack/Angi)
  • SLA + missed-call recovery basics
  • Follow-up scripts (7–14 days)
  • Simple tracking + first scorecard

Core System

$2,500–$10,000

Scope depends on locations, CRM depth, call tracking/SMS setup, and whether Ads pilot + QA is included.

Typical: 1 location $3.5k–$6k • Multi-location $7k–$10k.

Best started after the $250 Audit (so scope and tool stack are precise).

If this sounds familiar:

You have channels and budget, but money is leaking: not enough booked jobs, unclear ROI by channel, and you may have a bad experience with a contractor.

You get (14 days):

  • Speed-to-lead system (SLA + recovery)
  • Follow-up engine (7–14 days)
  • Lead QC + "Lost Reasons" tracking
  • CRM Pipeline setup (HubSpot/Pipedrive)
  • Weekly scorecard (Leads → Won/Lost)
  • Activate 1 lever (Marketplace or Google Ads)
STG-03

Profit Engineer

Build Quote • 30 Days

Constraint:

Need scalable system & Fractional COO partner (not "just ads").

Scope (Build):

  • Full "Lead → Booked" operating system
  • Multi-channel growth (Google + Meta)
  • Brand & offer packaging
  • AI automations (follow-up, triage)
  • Contractor orchestration under KPI
Request Stage 3 Quote

Ongoing management separate.

POLICY: No Google Ads without tracking.

TOOLS: Budgets paid directly to providers.

TERMS: Written agreement required.

Profit Doctor (Ongoing)

MAINTENANCE & OPTIMIZATION

Triggers

  • Performance is inconsistent week to week
  • Lead quality drifts and nobody owns cleanup
  • You want growth, but don’t want operational chaos

Weekly Cycles

  • Review scorecard: Leads → Booked → Won/Lost
  • Lead & call QA: scripts, qualification, follow-up gaps
  • Channel control: budgets, geo/schedule, junk filtering
  • Recommendations: new levers (offers, pages, automations)

Deliverables

Weekly priorities + executed improvements
KPI ownership (speed, booked rate)
Clean reporting you can trust

From $750/mo (scope-based)
Request Monthly Plan

Recent Case Studies

CASE #01

Electrical • New York

FIRST 2–6 WEEKS

Goal & Situation

Turn inconsistent marketplace demand into a predictable booked schedule (evenings/weekends). Profile existed (Yelp + Bazar Club), but lost leads due to weak positioning & no response discipline.

What we did

  • Rebuilt marketplace positioning: services, categories, trust signals, job-type focus (2–3 priority services).
  • Tightened intake rules: response windows, missed-call recovery, and a simple follow-up cadence.
  • Cleaned visibility levers: tags, service radius logic, and profile conversion structure.

Result

  • Demand stabilized to ~2 booked jobs/day weekdays and ~3–4 booked jobs/day weekends from the relaunch + optimization.
  • Created a repeatable lead-handling routine that converts time-sensitive inquiries instead of losing them to slower competitors.
MECHANISM: Better marketplace conversion + speed-to-lead discipline + follow-up = higher booked rate without scaling ad complexity.
CASE #02

HVAC • Denver

FIRST 30 DAYS

Goal

Stop budget bleed and build a controllable flow of booked jobs in priority service categories.

Situation

Three channels were running, but ROI was unclear. Leads were coming in, yet booked jobs were inconsistent because tracking + lead quality control + pipeline discipline were missing. Operator had “contractor fatigue” (no clarity, no control).

What we did

  • Implemented Google Ads (call-intent) with clean conversion tracking (calls + forms)
  • Installed CRM pipeline + sources + lost reasons, plus a weekly scorecard (Leads → Booked → Won/Lost)
  • Added lead QC: category focus, geo/time controls, and junk filtering tied to real booked outcomes

Result

  • Google Ads became the primary growth lever delivering 5+ booked jobs/day in targeted categories (after tightening focus + tracking).
  • Achieved $50–$100 CPL with $300+ average ticket, and—most importantly—channel ROI visibility through CRM (no guessing).
MECHANISM: When every lead is tracked and qualified, you can optimize for booked jobs (not clicks), cut junk, and scale what pays.
CASE #03

Industrial Electrical (Hiring) • PA

FIRST 30–45 DAYS

Goal

Create a predictable hiring engine that produces 2–3 hires/month without wasting budget on junk calls and no-shows.

Situation

Hiring spend of $2k–$3k/month produced unstable output: either low volume or low quality. The core issue wasn’t “ads”—it was lack of pre-qualification + response speed + pipeline discipline.

What we did

  • Built a Meta recruiting funnel with pre-screen questions (filters before the phone call)
  • Tightened targeting + creative to reduce unqualified traffic
  • Implemented hiring pipeline + weekly hiring scorecard (Applied → Qualified → Interview → Offer → Hired)

Result

  • Generated qualified calls at $30–$150 per call by forcing qualification before time is spent.
  • With $2k–$3k/month spend, the company consistently hires 1–2 technicians/month, with reduced junk/no-show volume and tighter follow-up control.
MECHANISM: Pre-qualify before contact + same-day follow-up + pipeline ownership = less ghosting and higher hire throughput.
CASE #04

US Market Entry • Launch

7 MONTHS (ONGOING)

Goal

Build a U.S. service brand with a system that keeps producing booked jobs and stays controllable as operations scale.

Situation

Started with no stable acquisition engine and no “operating system” for leads: no unified tracking, no response standards, and no repeatable conversion process. Needed a foundation that would hold over months, not a one-time launch.

What we did

  • Built the conversion foundation: positioning, offer packaging, website structure, trust assets
  • Installed measurement + operations: lead sources, pipeline, scorecard, SLA rules, follow-up discipline
  • Set up acquisition baseline: marketplaces + social presence + early channel testing with quality control
  • Moved into ongoing optimization: weekly control + improvements loop (scripts, routing, targeting, capacity alignment)

Result (ongoing)

  • The business operates with a measurable Lead → Booked system (SLA + follow-up + scorecards) instead of ad-hoc handling.
  • Channel decisions are made with visibility and control (source tracking + lost reasons + weekly priorities), reducing wasted spend and operational chaos.
MECHANISM: A durable launch is not “a website.” It’s tracking + response standards + follow-up + weekly control—so growth compounds instead of breaking.

DISCLAIMER: Results vary by market & capacity. Case studies reflect specific implementations.

Danylo Dikalenko

Danylo Dikalenko

Former Telecom Engineer

OPERATOR_NOTE

"Today I help service businesses grow faster, scale higher, and become stronger in today’s competitive arena."

How I run it

Not a “one-week consultant.” My average client cycle is 1 year+ because we build a system, then keep improving it with measurable weekly control.